The Autoguidovie Case Study for customer service management
April 4
Who is Autoguidovie Founded in 1908 thanks to the vision of its founder, engineer Alberto Laviosa, Autoguidovie is today among the ten most important companies in the local public transport sector in Italy . What has […]
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Deploying Conversational AI to improve Lead management with XCALLY and Dialogflow
April 30
Scenario The Spanish Colabora Company has chosen the XCALLY Partner Inicia Soluciones in order to setup a marketing outbound campaign to improve lead management and increase the sale funnel conversions of its surveillance and alarm systems. […]
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XCALLY Motion for Tahya Misr, fundraising entity in Egypt
April 29
Project goals Tahya Misr is a growing and vibrant fundraising entity whose goal is to help Egyptian citizen in several sectors. During this COVID-19 crisis, Tahya Misr took the decision to aid people in Egypt - […]
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XCALLY and Microsoft Teams teaming up
April 29
Scenario One of Inicia Soluciones customers recently had the need of a unified telephony environment for both the company and Call Center. This company uses Microsoft Teams in a corporate way but required for their environment […]
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XCALLY - Answernet Case study
January 29
One of the main benefits leveraged by AnswerNet has been also the XCALLY API, used to perform the integration between the voice platform and other business process management software, like its messaging, scripting, CRM and billing […]
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ZALORA chooses XCALLY to deploy new customer care center operations
June 29
XCALLY has been deployed to manage the Inbound multi-skill based routing optimization on Asterisk, the complex Database-driven drag-and-drop IVR, and the integration of the Zendesk Cloud-based Ticketing solution. Deploying XCALLY is an interesting new development for […]
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