Shuttle Webinar

Don’t miss the next xCALLY Shuttle Academy webinar, scheduled at: 11:00 AM – Rome Time – June 2015 the 24th Register here!   Webinar Agenda: The Shuttle V2.5 Architecture The Asynchronous Real Time interface Installation and Setup xCALLY Shuttle Dashboard, Settings, Users SIP and Agents xCALLY 3-way Client experience: phone bar app, external phones, WebRTC Queues and Multi-Skill based routing Dialplan and Call routing Trunks and Audio management Cally Square: the Drag and Drop IVR Cally Square: Call Back advanced examples 3rd party software integration: Zendesk, SugarCRM, Salesforce Zendesk – XCALLY new integration features: outbound calls and IVR variable management Bitcally for click2dial Analytics Real Time Dashboard and Metric Designer Shuttle v.2 Reporting schedule Triger Dial preview: the predictive quality dialer Labs, Debug and Tuning...

read more

xCALLY Shuttle provides CTI push API for CRM

The xCALLY Shuttle CTI Push Technology provides now new real time API, enabling powerful and seamless integrations among your Asterisk call center software and Salesforce CRM, Sugar CRM, Zoho CRM, SAP CRM and much more… A Restful API suite, combined with Responsive Push technology, allows to perform the integration between your call center software xCALLY Shuttle for several CRM industries: each time a contact center agent receive a voice call, he/she will get a CRM pop-up with auto-filled fields, showing the customer details, thus benefit from a full agent unified desktop experience. Since xCALLY Shuttle supports Windows optimized Phone bar application, External multi-platform soft-phones and even WebRTC Asterisk clients, you will be able to perform the Asterisk CTI integration with your CRM, using each one of the 3-way agent scenario you prefer. To wrap-up, it will be possibile to apply the CTI push technology API, to perform seamless integration between Asterisk and Salesforce CRM, Asterisk and Sugar CRM, Asterisk and SAP CRM, Asterisk Zoho CRM, Asterisk Microsoft Dynamics, Asterisk – vTigerCRM, and many other CRM platforms. Please do not hesitate to contact our passionate Team for more...

read more