xCALLY introduces the new Predictive module

After months of development we are glad to announce the new automatic outbound predictive module, available now for the xCALLY Plus Dialer plan. The xCALLY Predictive module provides automatic outbound functionalities, along with great flexibility in terms of algorithm configuration and tuning. It also introduces specific analytics information in order to have a simple view of the process performance and KPI. The xCALLY Predictive module introduces new top features for the Asterisk predictive outbound contact centers, like the following ones: 1. Process Type: it defines the “Power” of the predictive algorithm. The more high is the Weight you select, the more high overbooking will be applied to generate the outbound calls. You can always change the process type parameter during an up and running process. 2. Flexible Lists: it is now possible to associate dynamic list to the predictive outbound process. During an up and running process you will be able to append new contacts to be managed by the algorithm. 3. No. channels: you will be able to set this parameters to ensure the algorithm does not exceed the total capacity of your outbound lines. Please do not hesitate to contact our passionate Team for more...

read more

Automatic Outbound

xCALLY Automatic Outbound is the powerful module to perform optimized automatic calls, using power dial, progressive, power progressive and predictive algorithms, so to get the best contact center performances along with seamless experience for the customer care agents. First, contact massive bulk list can be easily imported and organized, afterwards each list is binded to proper processes, so to generate automatically outbound call, according to the proper timers, call repetitions, time scheduling, fax and voicemail filtering, etc… etc… Everything Reported and managed! xCALLY Automatic Outbound module screencast overview Interested in a quote or more information? Do not hesitate to contact...

read more