Call center software

xCALLY is the solution for your Customer Care and Contact Center. Fully Asterisk™ integrated, the most famous Open Source Call Routing Engine, xCALLY has been developed to offer a powerful CTI Phone bar, along with Inbound Multi-Campaigns, Outbound and Blended configurations, to build the best scalable and reliable call center software. xCALLY is a full Multi-Channel solution, that means it provides your customer care the interations using standard PSTN, or VoIP calls, Advanced Web Calls, Web Chats and more… using the pop-up integration with powerful external CRM or Ticketing Systems for your Service Desk. xCALLY is aimed to optimize the agent user experience, along with reach the best SLA and KPI for your customer care. ITIL best pratice model is followed during the service lifecycle in providing xCALLY support, starting from the service strategy, design, moving to the transition, operation and continual service improvement. Finally xCALLY provide call center software at affordable prices. Video Screencast Interested in a quote or more information? Do not hesitate to contact...

read more

Automatic Outbound

xCALLY Automatic Outbound is the powerful module to perform optimized automatic calls, using power dial, progressive, power progressive and predictive algorithms, so to get the best contact center performances along with seamless experience for the customer care agents. First, contact massive bulk list can be easily imported and organized, afterwards each list is binded to proper processes, so to generate automatically outbound call, according to the proper timers, call repetitions, time scheduling, fax and voicemail filtering, etc… etc… Everything Reported and managed! xCALLY Automatic Outbound module screencast overview Interested in a quote or more information? Do not hesitate to contact...

read more