Joe is a customer who called your call center to get information about his orders or anything else few days ago. Alicia, one of your call center agent, managed the call and provides many useful information to Joe.
Some days later Joe calls again to retrieve another piece of information: it would be nice if he can talk with Alicia again, because she already did it the last time!
This is exactly what the XCALLY Loyal Engagement feature helps you to do: increasing the probability the customer will talk with the last agent managing his/her interaction in the past.
Don’t miss the next Academy webinar Cally Square Advanced scheduled at: Register here! Duration: 1.30h Webinar Agenda: Cally Square architecture Asterisk connection and agisquare process Cally Square modules Cally Square Applications IVR examples and live demos From Auto attendant, to work with Data Bases, Variables, Logs, Complex Routing and Scripts Integration with 3rd party applications Zendesk Tiger Dial integration Call Back Troubleshooting Troubleshooting xcally DB – Cally Square Tables...read more
The Call Back is an application that allows customers waiting in a queue to leave their phone number so that the call center can call him/her when agents are available. Here some configuration that you can create and manage through the Cally Square IVR designer:read more
We are proud to launch the new Asterisk IVR solution: Cally Square! After one year intensive development, considering and evaluating all the customer feedbacks about the visual drag and drop IVR, we have finally released the first version of the new Interactive Voice Responder for Asterisk. Cally Square provides the following benefits for the Asterisk solutions: 1. IVR integration independent from Asterisk 2. Simple to install thanks to the Cally Square web installer 3. Totally HTML5 web based: no needs to install complex IVR applications 4. Simple to be integrated with existing Asterisk deployment (one single AGI instruction to be inserted in the dialplan) 5. Secure: the Asterisk menù and background IVR nodes are designed to avoid dangerous loops 6. Powerful dashboard to upload your voice messages, define your variables or external Data Base connections 7. Visual Drag and Drop workspace to design your asterisk IVR totally web based 8. Scalable: tested with hundreds of concurrent calls 9. Cost effective: pay for the channels you need and for the time you need! Cally Square provides IVR design from simple auto-attendand to complex IVR, data base driven or script based. The setup is just easy and you can manage and control the IVR projects you need. No matter if you need to setup your IVR for a call center, a simple PBX or another Asterisk application. Asterisk IVR can be setup in few minutes and replicated with few clicks. Voice messages are automatically converted, DB connections are straight forward so it is the variable and script management. Would you like a demo or start working with Cally Square? Just have a look at the Asterisk IVR web site here. Check the Cally Square shop for the try and buy options. Please do not hesitate to contact our passionate Team for more...read more
Efficiency and Effectiveness are definetely the priority for xCALLY. Design and Debug using powerful tools are a milestone in the ITIL Service Validation process, along with the Continual Service Improvement. XCally is a contact center suite for Asterisk™, designed to be high scalable and robust. Furthermore, it is fully integrated with Callysquare: a complete visual IDE to design and debug your IVR (Interactive Voice Responder) auto-attendants, or complex Data Base and Web Service driven call routing. Using Cally Square you can easily also manage Asterisk variables and specific applications via AGI or custom scripts: everything with a powerful HTML5 Web drag and drop IVR workspace, independent from your Asterisk release! The xCally Telephone Bar are connected with Asterisk™ thorugh a powerful Session Middleware Engine, able to provide and manage all the complex features and services your customer care needs. Please have a look at the official Cally Square web site and shop. Cally Square Drag and Drop IVR Screencast video Drag and Drop IVR integrated with xCALLY are able to provide automated self-service solutions for your customers, such as booking procedures, bill paying, information delivery, checking balances, remote reading procedures, checking-in, buying tickets and many other customer automated processes. Interested in a quote or more information? Do not hesitate to contact us!...read more