xCALLY Chat

xCALLY chat channel has been released! We are pleased to announce the first version of the new xCALLY Chat channel, including: – Full integration with the xCALLY agent client telephone bar for the best unified agent experience. – Live Chat easy to be setup – Web administration panel to setup: – On line and Off line chat behaviour – Web form fields customization – Proactive engagement: open the live chat windows after a certain time interval or define mouse over triggers – Reporting: aggregation and chat transcript xCALLY chat is provided as a module for xCALLY, the Asterisk call center  software! Full documentation about the xCALLY asterisk call center chat is available...

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xCALLY native Asterisk messaging and Windows 8 ready CTI phone bar

Upcoming great news today for the new xCALLY 2.x releases. The Asterisk 11 – xCALLY integration has been totally accomplished, providing new key benefits to your customer care. In particular, xCALLY provides now a full Chat channel and Presence management tool, to the contact center agents. Furthermore, the XCALLY CTI phone bar has been successfully deployed on several new Windows 8 desktop agent positions. Finally, the Real Time analytics monitor has been improved, providing new reporting tools and metrics. Stay tuned and please… Do not hesitate to contact us for any enquiries!...

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