xCALLY International

xCALLY means effective design for the best customer care user experience. A successful design able to collect many acceptance and recognitions by growing deployments all around the world. “The flexibility of xCALLY has allowed us to design, build, and implement a custom call center platform that enables our employees to provide a unique customer experience. We were able to complete this project without hiring expensive outside consultants or programmers which greatly reduced our overall project cost.” Jonathan Meade – CIO – West End Bank, S.B. – USA “xCALLY has improved our Customer Care workflow beyond recognition. We’ve found the support around establishment and ongoing issues to be helpful and timely and this has allowed us to transition to a sophisticated solution with very little fuss. “ Tom Rutledge Founder & Managing Director Hello Fresh Australia “We were particularly impressed with the speed of deployment, and flexibility of the solution. The new IVR gives us the ability to query our database and play back mesages to the customer, informing them of the current status of their order, reducing our call volumes. It has also improved our reporting, giving us better visibilty on our data.” Rostin Javadi, ZALORA Malaysia Managing Director. “It was a tremendous opportunity for the team of 5 fully-employed masters of business administration students to work closely with the seasoned executives of Xenialab to explore options for the company to enter the U.S. market with their flagship contact center software suite, XCALLY. This field study resulted in 204 primary market interviews of potential customers, industry experts, partners and competitors, by the students, and was helpful in setting strategic and tactical goals for the company, while developing close working international relationships and providing a powerful learning experience for the students. We are excited to see Xenialab introduce XCALLY to the North American market.” Professor Jonathan Lasch, faculty advisor for the GAP program at the UCLA Anderson School of Management Please do not hesitate to contact our passionate Team for...

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About XCALLY

The xCALLY suite is a complete multi channel solution for Inbound, Outbound and Blended Contact Centers.  xCALLY is a turnkey Customer Care Suite solution, Responsive and Asyncronous software, integrated with the Asterisk™ Open Source PBX, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more. Available on a Virtual Machine or Dedicated Servers, along with different price models, based on perpetual licenses, monthly or annually service fee or a pure pay per use model. xCALLY: the pure and genuine call center software. The Asterisk Omnichannel...

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xCALLY phone bar: hidden layout

The new xCALLY telephone bar v.3 2014 introduces the hidden feature to provide the contact center agents the possibility to quickly hide the phone bar, thus to benefit from a full desktop usage. The Asterisk call center agents will be able to manage live phone calls using a run time pop-up which will come-up as soon as a voice interaction is needed. At any time it will be possibile to retrieve the standard behaviour, thus showing again the telephone bar on top of the screen. The new phone bar capability is available for all the customers using the xCALLY v3 auto-update feature. Please do not hesitate to contact our passionate Team for more...

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xCALLY Digium case History

XCALLY: GLOBAL CALL CENTER SOLUTION Using the new xCALLY TRUNK interface, they can now set up new SIP Trunk and PSTN live connectivity routing with a pure web configuration in just a few steps. This makes the managerial and operational conversion from one solution to xCALLY much more affordable than before. “By using the Digium Gateway API, we had full integration between our Asterisk Contact Center solution, and the E1/T1 Digium SIP media gateway,” Diego Gosmar states, “Before that, it took many hours to make a full standard PSTN configuration in order to release the solution. Now it takes just few minutes!” The seamless xCALLY/Digium Gateway integration is also beneficial in terms of management and scalability, especially for customers looking to protect their investments by steady, systematic growth. “Keeping in mind the main purpose of our project: to keep it powerful but simple, we started to develop the xCALLY TRUNK web interface,” says Giuseppe Innamorato. “The idea brings us to a very clean and easy-to-use web interface, in order to perform the PSTN connections with just a few simple clicks.” Read the full xCALLY Digium Gateway case history here… ASTRICON 10 October 8th 2013 – Atlanta Video: Please do not hesitate to contact our passionate Team for more...

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Real Time Panel

XCALLY development is going fast, coming up with further features on the Analytics web interface, both on the Offline reports and the enhanced XCALLY Real Time Panel. In particular the new GRID Reporting panel has been improved with a lot of new agent status for monitoring and supervisor management. One of the new remarkable features is the monitoring of the WAIT status: the real time queue box automatically changes to the yellow color as soon as a new call in waiting status occurs. The field label indicates: T: Agents on live call status in the queue W: Calls waiting in the queue OP: number of operators (agents) logged-in in the queue The xCALLY Real Time GRID shows now several agent status: Orange: Pause status Violet: Live call status (Talk label) or Conference (Conference label) Yellow: agent performing an outbound call (outbound) Green: Free agent (Not in use) or talking on another call (In use) Blue: agent on the Ringing status Grey: unknown...

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