The Contact Management module is available in the xCALLY Gold and Platinum Plan.
Through this module you can:
– create and manage the Contact Lists;
– create and manage the Contacts, with the possibility to add Custom fields, in order to save useful information about the customers, according to specific needs;
– enable the Contact Management module only for some Agents, managing the Agents permissions;
We are proud to announce the new full integration between XCALLY, the Contact Center for Asterisk and ZENDESK, the cloud Ticketing management system for your customer care. Detailed description of the integration with the new Lotus version is available here! Please do not hesitate to contact our passionate Team for more...read more