XCALLY can be used by any company that uses a call center or customer service to interface with customers and consumers.
The platform is ideal for all those realities that adopt repetitive processes or processes governed by operators to relate to the end user. The tool allows people to communicate and is able to govern the various points of contact with the customer.
From small and medium-sized businesses to more structured companies, XCALLY is a tool that greatly facilitates the activity and can be used in various sectors. Let's think, for example, of e-commerce websites, where the primary needs of the customer can be managed through an automated system that responds to requests, but then requires the intervention of a physical operator for particular criticalities. The platform allows you to check orders online.
Healthcare companies can take advantage of XCALLY's features to administer various patient bookings and cancellations. For example, when a call arrives, you can automatically open the doctors' calendar to have an eye on the general picture of availability.
We also move on to the universe of banking, where the automatisms of the platform allow to increase security during entry and to carry out voice recognition practices. Realities of the insurance and retail world are directly interested, it can be used to make contacts for the extension of policies near the expiry of insurance.
The fields of use of the software are many and can really be adapted to the most disparate sectors, without particular limits. The system can be perfectly integrated with other business tools, creating an advanced customer service design, customized and evolved.
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