XCALLY can be used by three different types of figures, each will have access to more or less functions. The supervisor is a step below the administrator and may act with spectrum limitations.
Supervisors have a user dedicated to their team and their activities based on the permissions set by the admin.
For example, a supervisor can configure workflow, design call center surveys using Jscripty, design IVR flows using Cally Square. It will have the ability to monitor the performance of the organization, customize dashboards, define predefined responses, pauses, triggers.
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