Setup XCALLY also for agents not using computer!

Your Contact Center Agents don’t use computer during their work, since they manage calls on external SIP phones?

With XCALLY, you can setup a Cally Square IVR project to let them perform the following actions, on their associated Queues:

  • Login
  • Logout
  • Pause
  • Unpause

They just need to dial a specific code from their external SIP phone, for example:

*11 = Login

*12= Logout

*13= Pause

*14= Unpause

Below you can see the structure of the IVR project. Contact us to get the full guide to build it on your XCALLY!

ivr-agent-status