XCALLY Omnichannel Call Center solution
Engage your Customers with the MOTION Omnichannel Call Center unique technology: Real Time, Powerful, Effective and totally integrated with Asterisk™.
XCALLY MOTION provides a complete Customer Journey management for cross-interactions between Agents and Customers.
Discover the main benefits and features:
Enojy Voice, SMS, Web Chat, E-mail, Fax and Social Channels, on the same unified solution!
Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI!
Manage your Customers and keep track of their interactions across multiple Channels!
Build your own custom Dashboards to monitor and improve performances!
Open Channel API
Develop your favorite custom channels (social networks, video…) in just few steps and manage them inside a single Omnichannel Desktop GUI
Agent Phone bar
Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills
Triggers & Automations
Make things automatically happen, according to previously defined timing and actions!
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs
Analytics and Reportings
Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.
Maximize your Agents talk time using Preview, Progressive or Predictive dialing