Features

XCALLY Omnichannel Call Center solution

Engage your Customers with the MOTION Omnichannel Call Center unique technology: Real Time, Powerful, Effective and totally integrated with Asterisk™.

XCALLY MOTION provides a complete Customer Journey management for cross-interactions between Agents and Customers.

Discover the main benefits and features:

Omnichannel

Enojy Voice, SMS, Web Chat, E-mail, Fax and Social Channels, on the same unified solution!

Omnichannel Call Center

IVR System

Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI!

IVR system

Contact Management

Manage your Customers and keep track of their interactions across multiple Channels!

Contact Management

Custom Dashboards

Build your own custom Dashboards to monitor and improve performances!

Custom Dashboards

Open Channel API

Develop your favorite custom channels (social networks, video…) in just few steps and manage them inside a single Omnichannel Desktop GUI

Multichannel-Call-Center

Agent Phone bar

Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills

agent-phone-bar

Triggers & Automations

Make things automatically happen, according to previously defined timing and actions!

triggers-automations

Realtime Monitoring

Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs

realtime-monitoring

Analytics and Reportings

Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.

asterisk-reporting-tools

Outbound Dialer

Maximize your Agents talk time using Preview, Progressive or Predictive dialing

outbound-dialer