Agents sharing the same desk during different shifts can use the same external telephone!
The procedure is really easy: set the Agent typology as "External" end enable the "Hot Desk" feature. When the Agent login to Motion OmniDesktop web Interface he/she can choose his/her external phone from a list.
The telephone will be associated to the Agent until he/she logout from Motion.
In order to use the hot desking feature, you need both Agent and Telephone licenses. The feature is available from XCALLY Motion Version 2.0.77.
The hot desking feature has been co-sponsored by Nautilus Network, our XCALLY Partner in Singapore.