Everything your Agents need in a clean and intuitive web interface!
Agents can immediately start to manage interactions from different channels thanks to the ease of use. No need to spend a lot of time and for training.
Agents can access to the assigned Lists of the Contacts manager, a light CRM that useful to effectively handle interactions with customers. Agents can easily retrieve contact information, track their activities and quickly call them or start a dynamic script, for example for Customer Satisfaction.
Agents can handle calls through different ways, thanks to:
- the CTI Windows application XCALLY Phonebar (softphone)
- the WebRTC, available in the Motion Agent web interface
- external SIP standard phones or softphones
Contact us to discover more!