Your Agents can manage Voice interactions with customers via any kind of external phones, instead of (or blended with) the traditional Phonebar or the WebRTC bar.
They don't need computer access and they can work from remote offices or even from home!
Agents can easily perform the Login, Logout, Pause and Unpause actions, just trough a call!
A sample Agent Management IVR project is available* under the Cally Square -> Projects section. Calling a specified number, your Agents can navigate the IVR and choose to Login, Logout, Pause or Unpause. After the Login, they will be able to receive calls from their Queues.
For any additional info, please do not hesitate to contact us!* The sample Agent Management IVR project is available from the XCALLY MOTION Version 2.0.58