{"id":11450,"date":"2025-03-27T10:30:50","date_gmt":"2025-03-27T09:30:50","guid":{"rendered":"https:\/\/www.xcally.com\/?p=11450"},"modified":"2025-04-17T11:41:16","modified_gmt":"2025-04-17T09:41:16","slug":"il-podcast-la-tecnologia-made-in-italy-ospita-il-ceo-di-xcally","status":"publish","type":"post","link":"https:\/\/www.xcally.com\/it\/interviste\/il-podcast-la-tecnologia-made-in-italy-ospita-il-ceo-di-xcally\/","title":{"rendered":"Il podcast \u201cLa Tecnologia Made in Italy\u201d ospita il CEO di XCALLY"},"content":{"rendered":"<p class=\"\" data-start=\"128\" data-end=\"436\">Nel mondo attuale, il servizio clienti non \u00e8 pi\u00f9 solo un processo di supporto, ma un vero e proprio vantaggio competitivo. \u00c8 questo il tema affrontato da Christian Orlandi, CEO di XCALLY, nell\u2019episodio #98 del podcast <strong data-start=\"345\" data-end=\"378\">\u201cLa Tecnologia Made in Italy\u201d<\/strong>, condotto da Max Brigida, fondatore di Software Italiani.<\/p>\n<h2 data-start=\"438\" data-end=\"521\">Customer service, omnicanalit\u00e0 e intelligenza artificiale: la visione di XCALLY<\/h2>\n<p class=\"\" data-start=\"523\" data-end=\"966\">Durante la puntata, Christian Orlandi racconta l\u2019origine del nome <a href=\"https:\/\/www.xcally.com\/xcally-trial\/?utm_source=Web+Site&amp;utm_medium=website&amp;utm_campaign=xcally_trial_2023\"><strong>XCALLY<\/strong> <\/a>e la filosofia che guida lo sviluppo della piattaforma, sottolineando quanto un servizio clienti efficace possa determinare il successo di un\u2019azienda. Si parla di <strong data-start=\"759\" data-end=\"783\">approccio omnicanale<\/strong>, <strong data-start=\"785\" data-end=\"813\">intelligenza artificiale<\/strong> applicata alla gestione dei clienti, e soprattutto dell\u2019equilibrio ideale tra automazione e interazione umana per offrire un\u2019assistenza di alta qualit\u00e0.<\/p>\n<h3 data-start=\"968\" data-end=\"998\">Ascolta l\u2019episodio completo<\/h3>\n<p class=\"\" data-start=\"1000\" data-end=\"1244\">Non perdere questa interessante chiacchierata su innovazione, tecnologia e customer experience!<\/p>\n<p class=\"\" data-start=\"1000\" data-end=\"1244\"><br data-start=\"1095\" data-end=\"1098\" \/>\ud83c\udfa7 <a class=\"\" href=\"https:\/\/lnkd.in\/dH7HFqPu\" target=\"_new\" rel=\"noopener\" data-start=\"1101\" data-end=\"1159\">Ascolta l\u2019episodio su LinkedIn<\/a><br data-start=\"1159\" data-end=\"1162\" \/>\ud83d\udd17 <a class=\"\" href=\"https:\/\/lnkd.in\/dz4yBkV4\" target=\"_new\" rel=\"noopener\" data-start=\"1165\" data-end=\"1200\">Spotify<\/a> | <a class=\"\" href=\"https:\/\/lnkd.in\/dz2DNRcN\" target=\"_new\" rel=\"noopener\" data-start=\"1203\" data-end=\"1244\" data-is-last-node=\"\">Apple Podcast<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nel mondo attuale, il servizio clienti non \u00e8 pi\u00f9 solo un processo di supporto, ma un vero e proprio vantaggio competitivo. \u00c8 questo il tema affrontato da Christian Orlandi, CEO di XCALLY, nell\u2019episodio #98 del podcast \u201cLa Tecnologia Made in Italy\u201d, condotto da Max Brigida, fondatore di Software Italiani. Customer service, omnicanalit\u00e0 e intelligenza artificiale: [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":11462,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[297],"tags":[190,123,298,169],"class_list":["post-11450","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviste","tag-ai","tag-customer-experience","tag-intervista","tag-omnichannel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Il podcast \u201cLa Tecnologia Made in Italy\u201d ospita il CEO di XCALLY - XCALLY<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.xcally.com\/it\/interviste\/il-podcast-la-tecnologia-made-in-italy-ospita-il-ceo-di-xcally\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Il podcast \u201cLa Tecnologia Made in Italy\u201d ospita il CEO di XCALLY - XCALLY\" \/>\n<meta property=\"og:description\" content=\"Nel mondo attuale, il servizio clienti non \u00e8 pi\u00f9 solo un processo di supporto, ma un vero e proprio vantaggio competitivo. \u00c8 questo il tema affrontato da Christian Orlandi, CEO di XCALLY, nell\u2019episodio #98 del podcast \u201cLa Tecnologia Made in Italy\u201d, condotto da Max Brigida, fondatore di Software Italiani. 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