Tips: How to recover the IVR design

Tips: How to recover the IVR design

Postby Shuttle Team » Thu Nov 19, 2015 9:13 am

In case you access to the IVR project design and you can't see the structure and blocks that you created, please follow these tips to recover it.
empty_design.png (24.66 KiB) Viewed 8812 times

The IVR projects are stored in the table "projects" of the xcally DB.

The IVR design is saved into 2 fields:
schema (last saved ivr schema)
schema_run (current running IVR schema)

You will probably see the field "schema" empty and the field "schema_run" with your running IVR data.
In order to do the recovery, just copy and paste the field "schema_run" to "schema" and your IVR script will back to web interface.

empty_schema.png (16.09 KiB) Viewed 8812 times

schema_run.png (41.29 KiB) Viewed 8812 times
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