Add now Facebook Messenger to XCALLY Motion!
Facebook Messenger is a great channel that you should immediately set for your Contact Center: it’s used by more than 1.2 billion Users and by 20 million of businesses.
Join them! 2 billion messages are sent between people and businesses every month!
You can enable messaging over Facebook Messenger via XCALLY Motion thanks to the Open Channel module, available on the Ultimate and Omni-gold plans.
Your Agents will easily manage the Facebook Messenger interactions with customers using their XCALLY Motion Web GUI, as they already do for E-mail, Web Chat and SMS.
On Facebook Messenger you can:
- find new potential contacts and convert them to customers
“53% of people are more likely to shop with a business they can message directly”
- provide effective support to your customers
“56% of people would rather message than call customer service”
Provide quick replies to messages using the canned answers configured on Motion, that will help your Agents to save time and manage multiple conversations simultaneously.
source: Facebook Data, April 2017 – “Facebook Messaging Survey” by Nielsen, Mar 2016