{"id":13972,"date":"2025-03-27T10:30:50","date_gmt":"2025-03-27T09:30:50","guid":{"rendered":"https:\/\/www.xcally.com\/noticias\/el-podcast-tecnologia-made-in-italy-recibe-al-ceo-de-xcally\/"},"modified":"2025-03-27T10:30:50","modified_gmt":"2025-03-27T09:30:50","slug":"el-podcast-tecnologia-made-in-italy-recibe-al-ceo-de-xcally","status":"publish","type":"post","link":"https:\/\/www.xcally.com\/es\/entrevistas\/el-podcast-tecnologia-made-in-italy-recibe-al-ceo-de-xcally\/","title":{"rendered":"El podcast \u00abTecnolog\u00eda Made in Italy\u00bb recibe al CEO de XCALLY"},"content":{"rendered":"<p class=\"\" data-start=\"128\" data-end=\"436\">En el mundo actual, el servicio de atenci\u00f3n al cliente ya no es s\u00f3lo un proceso de asistencia, sino una aut\u00e9ntica ventaja competitiva. Este es el tema que aborda Christian Orlandi, director general de XCALLY, en el episodio 98 del podcast <strong data-start=\"345\" data-end=\"378\">\u00abLa Tecnolog\u00eda Made in Italy\u00bb,<\/strong> presentado por Max Brigida, fundador de Software Italiani. <\/p>\n<h2 data-start=\"438\" data-end=\"521\">Atenci\u00f3n al cliente, omnicanalidad e inteligencia artificial: la visi\u00f3n de XCALLY<\/h2>\n<p class=\"\" data-start=\"523\" data-end=\"966\">Durante el episodio, Christian Orlandi habla sobre el origen del nombre <a href=\"https:\/\/www.xcally.com\/xcally-trial\/?utm_source=Web+Site&amp;utm_medium=website&amp;utm_campaign=xcally_trial_2023\"><strong>XCALLY<\/strong> <\/a>y la filosof\u00eda que gu\u00eda el desarrollo de la plataforma, haciendo hincapi\u00e9 en c\u00f3mo un servicio de atenci\u00f3n al cliente eficaz puede determinar el \u00e9xito de una empresa. Habla del <strong data-start=\"759\" data-end=\"783\">enfoque omnicanal<\/strong>, de la <strong data-start=\"785\" data-end=\"813\">inteligencia artificial<\/strong> aplicada a la gesti\u00f3n de clientes y, sobre todo, del equilibrio ideal entre automatizaci\u00f3n e interacci\u00f3n humana para ofrecer una asistencia de alta calidad. <\/p>\n<h3 data-start=\"968\" data-end=\"998\">Escucha el episodio completo<\/h3>\n<p class=\"\" data-start=\"1000\" data-end=\"1244\">\u00a1No te pierdas esta interesante charla sobre innovaci\u00f3n, tecnolog\u00eda y experiencia del cliente!<\/p>\n<p class=\"\" data-start=\"1000\" data-end=\"1244\"><br data-start=\"1095\" data-end=\"1098\"><a class=\"\" href=\"https:\/\/lnkd.in\/dH7HFqPu\" target=\"_new\" rel=\"noopener\" data-start=\"1101\" data-end=\"1159\">\ud83c\udfa7 Escucha el episodio en LinkedIn<\/a><br data-start=\"1159\" data-end=\"1162\">\ud83d\udd17 <a class=\"\" href=\"https:\/\/lnkd.in\/dz4yBkV4\" target=\"_new\" rel=\"noopener\" data-start=\"1165\" data-end=\"1200\">Spotify<\/a> | <a class=\"\" href=\"https:\/\/lnkd.in\/dz2DNRcN\" target=\"_new\" rel=\"noopener\" data-start=\"1203\" data-end=\"1244\" data-is-last-node=\"\">Apple Podcast<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En el mundo actual, el servicio de atenci\u00f3n al cliente ya no es s\u00f3lo un proceso de asistencia, sino una aut\u00e9ntica ventaja competitiva. Este es el tema que aborda Christian Orlandi, director general de XCALLY, en el episodio 98 del podcast \u00abLa Tecnolog\u00eda Made in Italy\u00bb, presentado por Max Brigida, fundador de Software Italiani. Atenci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":13977,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[420],"tags":[396,421,392,414],"class_list":["post-13972","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-entrevistas","tag-ai-es","tag-entrevista","tag-experiencia-del-cliente","tag-omnicanal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>El podcast &quot;Tecnolog\u00eda Made in Italy&quot; recibe al CEO de XCALLY - XCALLY<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.xcally.com\/es\/entrevistas\/el-podcast-tecnologia-made-in-italy-recibe-al-ceo-de-xcally\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El podcast &quot;Tecnolog\u00eda Made in Italy&quot; recibe al CEO de XCALLY - XCALLY\" \/>\n<meta property=\"og:description\" content=\"En el mundo actual, el servicio de atenci\u00f3n al cliente ya no es s\u00f3lo un proceso de asistencia, sino una aut\u00e9ntica ventaja competitiva. 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