Features

The XCALLY Features & Plans are designed for every kind of Customer Care:
Inbound / Outbound / Blended Call Center or Omnichannel Contact Center!



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MULTICHANNEL

Enjoy Voice, SMS, Web Chat, E-mail,
Fax and Social Channels on the
same unified solution!

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CONTACT MANAGEMENT

Manage your Customers' information
and keep track of their interactions
across multiple Channels!

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API OPEN CHANNEL

Develop your favorite custom channels (social networks, video...) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.

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AGENT SOFTPHONE

Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.

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REALTIME MONITORING

Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in case of urgency needs.

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ANALYTICS AND REPORTINGS

Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.

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CUSTOM DASHBOARDS

Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!

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AUTOMATIONS & TRIGGERS

Make things automatically happen, according to previously defined timing and actions.

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AUTODIALER

Maximise your Agents talk time using the Preview, Power, Progressive
or Predictive dialing.

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IVR SYSTEM

Easily design your IVR projects - Auto-attendant, Customer Satisfaction surveys, Call back etc… - using the powerful drag&drop web GUI! Discover more!

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WEBRTC

Handle calls using the Motion Web Real Time Communication Bar (WebRTC) embedded in the Omni Desktop Agent Interface!

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INTERNAL MESSENGER

Allow Agents to effectively collaborate and quickly solve customer issues!
Discover more!

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DR and HA

Configure Disaster Recovery and High Availability infrastructures.
You can get licenses for secondary server with a special discount!

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TELCO-INDEPENDENT

Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.

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INSTALLATION AND LICENSING

Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.

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GDPR

XCALLY Motion is now conforming, and before the May 25 2018 will become operational, to the GDPR specification indicated in the normative 2016/679/UE.
Discover more!

Discover our integrations

You can connect
XCALLY with external custom apps or third-party apps and technologies!