Enjoy Voice, SMS, Web Chat, E-mail,
Fax and Social Channels on the
same unified solution!
Manage your Customers' information
and keep track of their interactions
across multiple Channels!
Develop your favorite custom channels (social networks, video...) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.
Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.
Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in case of
Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!
Make things automatically happen, according to previously defined timing and actions.
Maximise your Agents talk time using the Preview, Power, Progressive or Predictive dialing.
Handle calls using the Motion Web Real Time Communication Bar (WebRTC) embedded in the Omni Desktop Agent Interface!
Configure Disaster Recovery and High Availability infrastructures. You can get licenses for secondary server with a special discount!
Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.
Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.
You can connect XCALLY with external custom apps or third-party apps and technologies!