XCALLY is integrated with Asterisk™ to provide a powerful Phone System for your Call Center!
Our Call Center solution is designed to let you manage at best Agents, Queues, PBX Extensions and more.
Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phonebar, the WebRTC or external phones.
Admin and Supervisors can monitor in Realtime all the activities taking place in the Voice Channel queues and eventually change their configuration and workflow in realtime. They can check also the Agents status and eventually modify it.