Discover the Email Channel main features!

The XCALLY Motion Email Channel allows you to define the Email Accounts that the Agents, belonging to specific Email Queues, will use to send and receive Email messages from/to customers.

email-channel
email-channel
The Customer and the Agent can exchange email messages (including files, emoticons, pictures and so on), reaping the following benefits:
  • the Customer can use market standard email systems
  • the Agent interaction happens inside the XCALLY Motion common environment
  • the Agent can manage several types of interactions at the same time
  • the interaction content is shared, easily retrieved and managed
  • all the Customers information is stored in the Contacts Manager and in the Customer Journey

All your customer interactions are stored in one place and they can be filtered by tag, status, account, date, agent.
This way you can deliver more efficient customer service!



email-motion

Below you can find some of the main Email Channel features:

routing

Routing

canned-answers

Canned Answers

internal-notes

Internal Notes

tags

Tags

disposition

Dispositions

watching

Collaboration

preview

Preview

monitoring

Monitoring



The Email is included in the Omni-Gold and Ultimate XCALLY Plans: contact us for a free quote!