XCALLY - FrontRunner for Call Centers 2021 - is an innovative omnichannel solution to engage customers via voice, chat, email, SMS, fax and custom channels (like social media and instant communication apps) - all seamlessly in a unified and integrated platform! XCALLY is currently installed in over 50 countries thanks to its ease of setup and use. The intuitive web interface let your supervisors and agents to quickly learn how to use XCALLY, so they can focus on what really matters: customer satisfaction!
Blended Call Center Omnichannel modules Social media and Whatsapp integrations Agent phonebar Agent omni-desktop web GUI WebRTC ACD Call recording Whisper and barge-in IVR system Contact management Outbound predictive dialer Scripting tool Supervisor web GUI Realtime monitoring Analytics and reporting Custom dashboards Internal messenger Automations and triggers Open channel API 3rd-party apps integrations Custom integrations High availability Disaster recovery
"XCALLY is a MUST HAVE for any customer service department. It can be customised to your specific needs. Considering what you get in terms of features, and what you pay - it is a bargain. My team and supervisors love it!”
"XCALLY Motion is a great solution for our business, It helps to track our customers' desires and feedbacks in realtime. Thus we improve customer's experience easily and efficiently. We have raised customer satisfaction and have increased the number of new customers and retain the old ones.”
"XCALLY offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback."