Request a demo

We'd love to show you how the XCALLY Omnichannel Contact Center Software can help you reach your goals!



Why Choose Us



Software Advice FrontRunners for Call Center Feb-21 Software Advice Recommended for Predictive Dialer Software and for Computer Telephony Integration Software Mar-20 GetApp Category Leaders for Call Center Jul-20 Capterra Ease of Use for Business Phone Systems Jun-20 Capterra Top 20 for Predictive Dialer Jun-20 GetApp Functionality for Business Phone Systems Jun-20


XCALLY - FrontRunner for Call Centers 2021 - is an innovative omnichannel solution to engage customers via voice, chat, email, SMS, fax and custom channels (like social media and instant communication apps) - all seamlessly in a unified and integrated platform! XCALLY is currently installed in over 50 countries thanks to its ease of setup and use. The intuitive web interface let your supervisors and agents to quickly learn how to use XCALLY, so they can focus on what really matters: customer satisfaction!



Features to help you improve your Contact Center performances



Blended Call Center

Omnichannel modules

Social media and Whatsapp integrations

Agent phonebar

Agent omni-desktop web GUI

WebRTC

ACD

Call recording

Whisper and barge-in

IVR system

Contact management

Outbound predictive dialer

Scripting tool

Supervisor web GUI

Realtime monitoring

Analytics and reporting

Custom dashboards

Internal messenger

Automations and triggers

Open channel API

3rd-party apps integrations

Custom integrations

High availability

Disaster recovery


xcally-phonebar


xcally-realtime-omnichannel


xcally-call-center-software-analytics


xcally-call-center-software-sms






What our Customers say

source: Capterra

"XCALLY is a MUST HAVE for any customer service department. It can be customised to your specific needs. Considering what you get in terms of features, and what you pay - it is a bargain. My team and supervisors love it!”

"XCALLY Motion is a great solution for our business, It helps to track our customers' desires and feedbacks in realtime. Thus we improve customer's experience easily and efficiently. We have raised customer satisfaction and have increased the number of new customers and retain the old ones.”

"XCALLY offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback."



REQUEST A DEMO




The Recommended Badge: Recommended constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates. Discover more here
The FrontRunners badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. FrontRunners constitute the subjective opinions of individual enduser reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates. Discover more here
Category Leaders constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates. Discover more here
Ease of Use constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Capterra or its affiliates. Discover more here
Top 20 constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Capterra or its affiliates. Discover more here
Functionality constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates. Discover more here