Tag: call recording

XCALLY Named FrontRunner for Call Recording Software

XCALLY has been named a FrontRunner for Call Recording Software by Software Advice!

We are really proud to be part of this quadrant, in addition to the quadrants for Call Center Software and Auto Dialer Software (February 2021).

Call Recording is a fundamental tool for several reasons, like record keeping, quality control and training of agents.

XCALLY provides settings and features of Call Recording in order to meet specialized needs. Furthermore, using the Artificial Intelligence module it’s possible to automatically determine the customer sentiment of the call (positive, negative, neutral or mixed).

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