XCALLY has been named a FrontRunner for Call Recording Software by Software Advice!
We are really proud to be part of this quadrant, in addition to the quadrants for Call Center Software and Auto Dialer Software (February 2021).
Call Recording is a fundamental tool for several reasons, like record keeping, quality control and training of agents.
XCALLY provides settings and features of Call Recording in order to meet specialized needs. Furthermore, using the Artificial Intelligence module it’s possible to automatically determine the customer sentiment of the call (positive, negative, neutral or mixed).
Here the Call Recording Software quadrant (May 2021):
FrontRunners is published on Software Advice, the leading online service for businesses navigating the software selection process. FrontRunners evaluates verified end-user reviews and product data, positioning the top scoring products based on Usability and Customer Satisfaction ratings.
The complete information about FrontRunners for Call Center Software are available at https://www.softwareadvice.com/call-center/call-recording-comparison/#top-products
Discover how we placed in the Call Center Software and Auto Dialer Software quadrants here.
FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.