Sound of Data brings local support and distribution reach for Xenialab’s omnichannel XCALLY Motion product to the Benelux region
Amsterdam, 23 March 2021 – INGO and Xenialab today announce a new distribution partnership with Netherlands-based Sound of Data, strengthening the current product and service offering to customers in the Dutch and Belgian markets. Sound of Data, based in Rotterdam, are the voice channel experts for customer service that guide businesses through the adaptation of voice and integrated communications technologies. The company will be an official distributor of Xenialab’s XCALLY Motion product, an innovative omnichannel solution to engage customers via voice, chat, email, SMS, fax and custom channels – all in one integrated platform.
Across the globe, Xenialab provides companies with products that improve the management of business contact centres and strengthen the overall customer journey. Xenialab is part of INGO, a group of companies that provide consultancy services and support businesses in building relationships with their customers through an organized, agile and flexible customer experience and omnichannel services.
XCALLY Motion is among one of the world’s leading omnichannel platforms and is currently installed in over 60 countries. The product supports businesses with a simple-to-use technology and set-up, allowing product users to work seamlessly with the technology and keep their core focus on customer satisfaction.
“XCALLY Motion provides a trusted omnichannel solution for the businesses we work with to better reach their customers across all communications touchpoints”, said Jos van Loo, CEO at Sound of Data, “We’re thrilled to add the product to our offering and engage in this partnership with Xenialab, using our established in-market position to bring localized support and resources for XCALLY Motion and Xenialab services to the Dutch market”.
Sound of Data will also onboard and distribute two other key products from Xenialab: Vidaoo, the WebRTC video conferencing to enhance contact center and business collaboration services, and Witiop, the all-in-one cloud solution to manage instant messaging applications, such as WhatsApp.
“Sound of Data brings remarkable expertise in the management of customer contact centres to our partner roster in the Netherlands,” said Diego Gosmar, VP International Operations, Xenialab and INGO. “The partnership with Sound of Data is a key step for us to continually provide exceptional support and local language resources for the adoption and use of XCALLY Motion, especially as we look ahead to expanding our product offerings and services further into the Dutch market.”
Sound of Data is already XCA certified on XCALLY setup overview and fundamentals and will be XCP certified, following a course on the advanced modules and configurations of XCALLY Motion, in the coming months.
More information on XCALLY Motion and Sound of Data can be found here.
INGO, a well-established Italian company, successfully operates in the development of solutions able to ensure a smooth and efficient, as well as increasingly multichannel and up-to-date customer experience. Through an integrated ecosystem of services and products dedicated to the innovative management of customer relations, INGO provides companies with consultancy, technologies and cross-channel services for digital transformation. For further details please refer to www.ingogroup.it.
Founded in 2007 at the I3P Technological Campus of the Turin Polytechnic, in 2010 Xenialab had been named Start-up of the year by a pool of experts who evaluated the companies with the best operating results combined with innovation. Xenialab provides Professional Services with a team specialized in Data Base management and the most recent distributed Cloud architectures. Xenialab also owns and develops XCALLY, the Omni Channel world leader Contact Center software, used in more than 60 countries, by over 10,000 agents. For further details please refer to www.xenialab.com, and for further XCALLY product information, please visit: www.xcally.com
About Sound of Data
Sound of Data gives brands a voice and customers a listening ear . Sound of Data is a leading player in optimizing telephone contacts in the customer journeys of brands. Both in the Netherlands as well as internationally. We help major corporate brands, media operators and charitable organizations to optimize their contacts with consumers through voice solutions.
For over 30 years, Sound of Data has been working in telecom, technology, and customer experience. We are known for our smart telco solutions for contact centers and route 300 million consumer contacts per year. In addition, as smart Customer Service Voice Channel Expert, Sound of Data advises its customers and with that creates even more value for brands, companies, and consumers. Please visit: www.soundofdata.com