Month: March 2021

INGO and Xenialab announce new partnership with Netherlands-based Sound of Data

Sound of Data brings local support and distribution reach for Xenialab’s omnichannel XCALLY Motion product to the Benelux region

Amsterdam, 23 March 2021INGO and Xenialab today announce a new distribution partnership with Netherlands-based Sound of Data, strengthening the current product and service offering to customers in the Dutch and Belgian markets. Sound of Data, based in Rotterdam, are the voice channel experts for customer service that guide businesses through the adaptation of voice and integrated communications technologies. The company will be an official distributor of Xenialab’s XCALLY Motion product, an innovative omnichannel solution to engage customers via voice, chat, email, SMS, fax and custom channels – all in one integrated platform.

Across the globe, Xenialab provides companies with products that improve the management of business contact centres and strengthen the overall customer journey. Xenialab is part of INGO, a group of companies that provide consultancy services and support businesses in building relationships with their customers through an organized, agile and flexible customer experience and omnichannel services.

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10 Reasons why you should use the XCALLY Phonebar

We designed the XCALLY Phonebar to offer your Agents a powerful tool to work effectively.

Discover its main benefits:

1. Ease of use

No need to install external softphones and configure complex SIP settings: after inserting the XCALLY credentials, Agents are ready to start managing calls!

The Phonebar is intuitive, user-friendly and, furthermore, it’s available in several languages!

2. Flexibility

Hot desking: Call Center Agents can easily share the same seat in different time slots and/or move to different seats, maintaining their same account.

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