XCALLY Emerging Favorite solution for Predictive Dialer

XCALLY Named FrontRunner for Call Recording Software

XCALLY has been named a FrontRunner for Call Recording Software by Software Advice!

We are really proud to be part of this quadrant, in addition to the quadrants for Call Center Software and Auto Dialer Software (February 2021).

Call Recording is a fundamental tool for several reasons, like record keeping, quality control and training of agents.

XCALLY provides settings and features of Call Recording in order to meet specialized needs. Furthermore, using the Artificial Intelligence module it’s possible to automatically determine the customer sentiment of the call (positive, negative, neutral or mixed).

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OPEN SOURCE WORLD

We will be part of the next Open Source World conference!

We will talk about AI and Machine Learning: Customer Care Applications and Challenges.

AI, Machine learning and related sciences will change the way we are working in many industries: for sure the omni channel communication world will be heavily impacted by such upcoming technologies and Open Source applications can be used in order to get significant benefits. During the session, we are going to see how to use Deep Learning based on Recurrent Neural Network application for Sentiment analysis in the Omni-channel space, where the customer journey can be used in order to address the growing level of complexity. Design and implementation challenges will also be explained, along with practical examples leveraging on Open Source frameworks.

When: 23 June 2021, 2:00-2:55 PM Miami time

More info on https://www.opensourcesummit.com/east/

See you “virtually” at OmnichannelX 2021

Don’t miss our speech AI and machine learning – sentiment analysis and omnichannel applications at OmnichannelX, the World’s Online Omnichannel Conference!

When: Thursday, June 10, 2021. 10:45 am to 11:30 am, Europe/Amsterdam

Topic:

AI, Machine learning, and related sciences will change the way we are working in many industries: for sure the omnichannel communication world will be heavily impacted by such upcoming technologies.

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XCALLY Gartner Research Report Badges

We are really proud to show you our new placement in Gartner Digital Markets research 2021:

1. GetApp Category Leader – Call Center software

getapp category leader 2021

We ranked #1 in the GetApp Category Leader digital research, thanks to high scores on Functionality, Ease of Use, Value for Money, Customer support and Likelihood to recommend!

Discover more here

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INGO and Xenialab announce new partnership with Netherlands-based Sound of Data

Sound of Data brings local support and distribution reach for Xenialab’s omnichannel XCALLY Motion product to the Benelux region

Amsterdam, 23 March 2021INGO and Xenialab today announce a new distribution partnership with Netherlands-based Sound of Data, strengthening the current product and service offering to customers in the Dutch and Belgian markets. Sound of Data, based in Rotterdam, are the voice channel experts for customer service that guide businesses through the adaptation of voice and integrated communications technologies. The company will be an official distributor of Xenialab’s XCALLY Motion product, an innovative omnichannel solution to engage customers via voice, chat, email, SMS, fax and custom channels – all in one integrated platform.

Across the globe, Xenialab provides companies with products that improve the management of business contact centres and strengthen the overall customer journey. Xenialab is part of INGO, a group of companies that provide consultancy services and support businesses in building relationships with their customers through an organized, agile and flexible customer experience and omnichannel services.

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10 Reasons why you should use the XCALLY Phonebar

We designed the XCALLY Phonebar to offer your Agents a powerful tool to work effectively.

Discover its main benefits:

1. Ease of use

No need to install external softphones and configure complex SIP settings: after inserting the XCALLY credentials, Agents are ready to start managing calls!

The Phonebar is intuitive, user-friendly and, furthermore, it’s available in several languages!

2. Flexibility

Hot desking: Call Center Agents can easily share the same seat in different time slots and/or move to different seats, maintaining their same account.

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