High Quality, Telco Independent: select the SIP Trunk providers or the PSTN providers you like the most in your countries!
“The flexibility of xCALLY has allowed us to design, build, and implement a custom call center platform that enables our employees to provide a unique customer experience. We were able to complete this project without hiring expensive outside consultants or programmers which greatly reduced our overall project cost.”
Jonathan Meade – CIO – West End Bank, S.B.
“We have been impressed by the xCALLY shuttle versatility and it’s responsive interface. Furthermore, the integration with Zendesk is very simple and straight forward allowing us to provide the high level of customer service required for our clients.”
James Prior – Head of IT – Portr Limited (UK)
The xCALLY suite is a complete Multi-channel solution for Inbound, Outbound and Blended Contact Centers.
xCALLY is a turnkey Customer Care Suite solution, Responsive and Asyncronous software, integrated with the Asterisk™ Open Source PBX, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more.
Available on a Virtual Machine or Dedicated Servers, along with different price models, based on perpetual licenses, monthly or annually service fee or a pure pay per use model.
xCALLY: the pure and genuine call center software. The Asterisk Omnichannel solution.
|Brochure||Features List||Manual||Free trial||Newsletter|
xCALLY KEY BENEFITS ✔ Agent Desktop Phone Bar Powerful and Simple to use ✔ Multiplatform: Windows, Apple, Linux softphone support ✔ Multi-Language GUI: English, Portuguese, Korean, Italian ✔ External SIP phone support for Agents ✔ WebRTC unified agent desktop experience for Asterisk ✔ Multichannel: voice, web voice, chat, sms, email ready ✔ Blended outbound and Customer Satisfaction Index capabilities ✔ Asynchronous Call Center Real Time Monitor ✔ Optimized CTI for 3rd party software integration (CRM, TT, etc…) ✔ Fast Provisioning both for server and clients ✔ Pure software solution using HTML5, Node.js and Asterisk ✔ Agent Phone bar automatic upgrade utility ✔ Asterisk integrated, scalable and robust for your customer care ✔ Asterisk Release Independent ✔ Telco provider indipendent: use the carrier you prefer! ✔ Powerful Reporting Analytics both Web and Mobile available ✔ High level of customization for your Virtual call center ✔ Drag and Drop IVR ✔ Drag and Drop Scripting ✔ Web Services API available for integrations ✔ Quick and easy Technology Shifting from legacy solutions ✔ Detailed Manuals for Agents and Supervisors ✔ Full Professional Support
xCALLY features include:
– Multi Queue management
– Multi Skill based routing
– CTI phone bar with a professional SIP client
– Agent Status management for Login, Logout, Pause, Backoffice Pause, After Call Working mode and more…
– Cally Square Visual Drag and Drop IVR totally Web HTML5 Based
– Automatic Outbound module for Power Dial, Progressive and Predictive algorithms
– Integrated Agent Screen Pop-ups
– Supervisor and Team Leader Web Manager GUI
– Whisper and Barge-in features
– Call Recording for Quality monitor
– Advanced OFFLINE and REAL TIME time reporting with CRADLE-TO-GRAVE call report
– Multi Channel integration with the Hand4Shake Web Calls and Facebook Calls
– Scalable Asyncronous Engine to support many agents and operations per second
– vTiger, SugarCRM and Custom CRM API for integration
– Zendesk Service Desk and Trouble Ticketing seamless integration
– Salesforce CRM integration
– ITIL service strategy, design, transition, operation and continual service improvement methodology
– Live Chat integration
– Call Back API
– Virtual Hold
– Customer Satisfaction Index and Customer Survey
PLANS and PRICING
Install xCALLY On Premises or on your preferred Hosting/Cloud solutions
Telco provider independent: use the carrier you prefer!
Perpetual, Annual or Monthly fees available. Contact us HERE for a QUOTE!
Benefits xCALLY Other Asterisk solutions High customization level High flexibility Ease to use CTI Web Configurator Call Center Analytics Mobile Analytics and Monitor Mobile Call Center Client Agent and Admin Manuals Agent campaing monitor Multichannel ready (Mail/Sms/Fax) CRM ready integration Ticketing system integration Live Chat integration Client Fast Provisioning Web services API Drag and Drop Interview Script Asterisk release indipendent Integrated phone One day up and running Multiple address book Drag and Drop IVR Cally Square SHOP
Asterisk™ is the World most widely adopted open source communication plaftorm, with:
– 86,000 registred community members
– 170 countries
– 2 Millions downloads annualy
– On more than 1 Million servers worldwide
– In use by most Fortune 500 companies
xCALLY brings key benefits to the Contact Center based on the Asterisk™ technology.
Read more about the xCALLY – Digium Gateway native integration here.
Asterisk™ is a Digium Trademark
xCALLY™ is a Xenialab Trademark
Cally Square™ is a Xenialab Trademark