Benefits

asterisk call centerSIMPLE, POWERFUL, OMNICHANNEL and FLEXIBLE Asterisk customer care solution: get started in few minutes!

High Quality, Telco Independent: select the SIP Trunk providers or the PSTN providers you like the most in your countries!

“The flexibility of xCALLY has allowed us to design, build, and implement a custom call center platform that enables our employees to provide a unique customer experience. We were able to complete this project without hiring expensive outside consultants or programmers which greatly reduced our overall project cost.”

Jonathan Meade – CIO – West End Bank, S.B.

“We have been impressed by the xCALLY shuttle versatility and it’s responsive interface. Furthermore, the integration with Zendesk is very simple and straight forward allowing us to provide the high level of customer service required for our clients.”

James Prior – Head of IT – Portr Limited (UK)

The xCALLY suite is a complete Multi-channel solution for Inbound, Outbound and Blended Contact Centers. 

xCALLY is a turnkey Customer Care Suite solution, Responsive and Asyncronous software, integrated with the Asterisk™ Open Source PBX, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more.

Available on a Virtual Machine or Dedicated Servers, along with different price models, based on perpetual licenses, monthly or annually service fee or a pure pay per use model.

xCALLY: the pure and genuine call center software. The Asterisk Omnichannel solution.

Brochure Features List Manual Free trial Newsletter

 

KEY BENEFITS

xCALLY KEY BENEFITS
Agent Desktop Phone Bar Powerful and Simple to use
Multiplatform: Windows, Apple, Linux softphone support
Multi-Language GUI: English, Portuguese, Korean, Italian
External SIP phone support for Agents
WebRTC unified agent desktop experience for Asterisk
Multichannel: voice, web voice, chat, sms, email ready
Blended outbound and Customer Satisfaction Index capabilities
Asynchronous Call Center Real Time Monitor
Optimized CTI for 3rd party software integration (CRM, TT, etc…)
Fast Provisioning both for server and clients
Pure software solution using HTML5, Node.js and Asterisk
Agent Phone bar automatic upgrade utility
Asterisk integrated, scalable and robust for your customer care
Asterisk Release Independent
Telco provider indipendent: use the carrier you prefer!
Powerful Reporting Analytics both Web and Mobile available
High level of customization for your Virtual call center
Drag and Drop IVR
Drag and Drop Scripting
Web Services API available for integrations
Quick and easy Technology Shifting from legacy solutions
Detailed Manuals for Agents and Supervisors
Full Professional Support

FEATURES

 

xCALLY features include:

– Multi Queue management

– Multi Skill based routing

– CTI phone bar with a professional SIP client

– Agent Status management for Login, Logout, Pause, Backoffice Pause, After Call Working mode and more…

– Cally Square Visual Drag and Drop IVR totally Web HTML5 Based

– Automatic Outbound module for Power Dial, Progressive and Predictive algorithms

– Integrated Agent Screen Pop-ups

– Supervisor and Team Leader Web Manager GUI

– Whisper and Barge-in features

– Call Recording for Quality monitor

– Advanced OFFLINE and REAL TIME time reporting with CRADLE-TO-GRAVE call report

– Multi Channel integration with the Hand4Shake Web Calls and Facebook Calls

– Scalable Asyncronous Engine to support many agents and operations per second

– vTiger, SugarCRM and Custom CRM API for integration

– Zendesk Service Desk and Trouble Ticketing  seamless integration

– Salesforce CRM integration

– ITIL service strategy, design, transition, operation and continual service improvement methodology

– Live Chat integration

– Call Back API

– Virtual Hold

– Customer Satisfaction Index and Customer Survey

Native E1/T1 Digium Gateway integration

xcally feature list

– Feature list

PLANS and PRICING

xCALLY Plans

xcally prices

Install xCALLY On Premises or on your preferred Hosting/Cloud solutions

Telco provider independent: use the carrier you prefer!

xCALLY Pricing

Perpetual, Annual or Monthly fees available. Contact us HERE for a QUOTE!

PRODUCT COMPARISON

Benefits
xCALLY Other Asterisk solutions
High customization level  
High flexibility  
Ease to use CTI  
Web Configurator  
Call Center Analytics  
Mobile Analytics and Monitor  
Mobile Call Center Client  
Agent and Admin Manuals  
Agent campaing monitor  
Multichannel ready (Mail/Sms/Fax)  
CRM ready integration  
Ticketing system integration  
Live Chat integration  
Client Fast Provisioning  
Web services API  
Drag and Drop Interview Script  
Asterisk release indipendent  
Integrated phone  
One day up and running  
Multiple address book  
Drag and Drop IVR Cally Square SHOP  

 

WHY ASTERISK

Asterisk™ is the World most widely adopted open source communication plaftorm, with:

– 86,000 registred community members

– 170 countries

– 2 Millions downloads annualy

– On more than 1 Million servers worldwide

– In use by most Fortune 500 companies

asterisk call center market

xCALLY brings key benefits to the Contact Center based on the Asterisk™ technology.

Read more about the xCALLY – Digium Gateway native integration here.

 

Asterisk™ is a Digium Trademark
xCALLY™ is a Xenialab Trademark
Cally Square™ is a Xenialab Trademark