NEW OPPORTUNITIES We put you in touch with new potential customers interested in XCALLY on your region.
TOOLS & BRANDING You get all the materials for sales, marketing, installation and support + the XCALLY Authorized Partner Badge to add on your website.
PARTNER DISCOUNT You get substantial discounts on the XCALLY Motion end user official price list.
PROVIDE YOUR SERVICES You have the flexibility to resell the XCALLY product providing your additional services, like training and support.
XCALLY is an innovative omnichannel solution to engage customers via voice, chat, email, SMS, fax and custom channels (like social media and instant communication apps) - all seamlessly in a unified and integrated platform! The product is currently installed in over 50 countries thanks to its ease of setup and use. XCALLY has been included in the Top 10 Category Leaders for Call Centers, by GetApp, and in the 2019 FrontRunners Quadrant, powered by Gartner Methodology.
The intuitive web interface let your supervisors and agents to quickly learn how to use XCALLY, so they can focus on what really matters: customer satisfaction! To help them reach that goal, we designed the contact management and customer journey sections where agents can find customers' details and previous interactions across all channels, an internal messenger chat to effectively collaborate to solve customers' issues, a canned answer tool to quickly answer questions and more! The realtime panels and dashboards, that can be customized, allow supervisors to monitor agents performance and make dynamic changes when needed. Supervisors can also perform call monitoring and recording services for quality assurance purpose.XCALLY KEY FEATURES
Blended Call Center Omnichannel modules Agent phonebar Agent omni-desktop web GUI WebRTC ACD Call recording Whisper and barge-in IVR system Contact management Outbound predictive dialer Scripting tool Supervisor web GUI Realtime monitoring Analytics and reporting Custom dashboards Internal messenger Automations and triggers
Open channel API 3rd-party apps integrations Custom integrations High availability Disaster recovery
The powerful outbound dialer - with predictive, progressive, power and preview dialing methods - will help you drive more sales and maximize agents' talk time with customers. Your agents will no more waste time manually dialing numbers and waiting for an answer!
XCALLY provides another crucial tool for your business: the Interactive Voice Response (IVR) designer. You can offer your self service apps, using also TTS and ASR technologies. Calls can be routed to the proper queues of agents in case your customers need more help.
Jscripty lets you design script flows that the agents can use during customer service operations. Customer satisfaction survey or marketing survey are an example of what you can do with this module.
Finally, pricing is very flexible (monthly, annual or lifetime licenses) and based on the number of seats of your call center. If you choose a monthly plan you can pay only the licenses and modules you really need!