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Analytics and Reports -
XCALLY Contact Center Software



Analyze data and performances of your Contact Center through our ready-to-use Reports or build your own Reports tailored to your business goals.

 




Thanks to the advanced Analytics module, supervisors and administrators can design their own metrics and table DB join operations, according to their needs and KPI levels. They can also analyze their call center performances through a list of Reports ready to use, available for each enabled module and channel.

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Contact us to get a free quote of the XCALLY Contact Center solution!