XCALLY supports Amazon Polly
XCALLY now supports Amazon Polly: use it on your IVR Cally Square projects to provide information to your customers with natural sounding voice!
See below a simple example:
- Customer calls the Contact Center to get some information, like the status of his order
- Customer digits his order number.
- XCALLY looks up the order status on the Database and sends this info to Amazon Polly, for voice synthesis
- Amazon Polly gets the text of the answer and elaborates it for the response.
- XCALLY gives the customer the requested information with natural sounding voice, thanks to Amazon Polly.
Please do not hesitate to contact us for further info!