XCALLY supports Amazon Polly

XCALLY now supports Amazon Polly: use it on your IVR Cally Square projects to provide information to your customers with natural sounding voice!

See below a simple example:

  • Customer calls the Contact Center to get some information, like the status of his order
  • Customer digits his order number.
  • XCALLY looks up the order status on the Database and sends this info to Amazon Polly, for voice synthesis
  • Amazon Polly gets the text of the answer and elaborates it for the response.
  • XCALLY gives the customer the requested information with natural sounding voice, thanks to Amazon Polly.

Please do not hesitate to contact us for further info!