10 reasons why you should use the XCALLY Phonebar
We designed the XCALLY Phonebar to offer your Agents a powerful tool to work effectively. Discover its main benefits:
1. Simple agent login
No need to use external softphones and configure complex SIP Settings! Just use the XCALLY Motion Agent credentials to login and start managing inbound and outbound calls (using transfer, conference, autoanswer, call history and many other functions…).
2. Hot desking
Call Center Agents can easily share the same seat in different time slots and/or move to different seats, maintaining their same profile.
After login, Agents can move to multiple Pause status (Aftercall, Backoffice…) – configured by the Administrator – with a single click! No need to insert codes, BLF or to do manual operations.
4. Value added pop-ups
Agents can get customizable Pop-ups containing value added customer information (i.e. services, involved queue, custom fields, CRM data…) and not only the Caller ID info!
5. Unified desktop optimization
Agents can use any other applications (web browsers, spreadsheets, editors, custom apps…), having the Phonebar auto-adapted to the Desktop space, always visible on the top of the screen.
6. Easy update
Each time your Agents launch the Phonebar, they will be alerted if a new version is available! They can also check their Phonebar version and updates in the Settings – About tab.
7. CTI best user experience
The Phonebar is independent from underlying applications and can be integrated with any kind of Web or Windows application (Zendesk, SugarCRM, Salesforce and many others).
Supervisors can monitor in Realtime the Agents’ activities on the Phonebar and get offline Reports based on the Agent KPI. Supervisors can also use the Whisper & Barge in feature using the Phonebar for quality monitoring purposes.
9. Click to dial
Available the easy and powerful click to dial function, in order to improve Agent efficiency!
10. Omni Channel integrated
With a single click, the Phonebar will open the browser and login the Agent to his Motion Omni Desktop web interface.
Contact us to get the installation link of the latest XCALLY Motion Phonebar version 5!