Call Center Reports
XCALLY includes the advanced reporting web interface, in order to evaluate your Contact Center performance, according to the pre-defined SLR (Service Level Request), SLA (Service Level Agreement) and OLA (Operational Level Agreement).
According to the ITIL model, the Service Level Management, is a key process for proactive, reactive Service Design and Continual Service Improvement.
XCALLY Reports has been designed to support your SLA mangers, supervisors and team leaders, with a powerful and effective interface, providing Real Time and Off Line call center analytics and contact center metrics, like agent performances, service campaign and channel indicators.
Reports are provided both for Inbound and Oubound Blended services.
All the measures and results are available on the web interface, ready for text or .pdf download. Reports include Table views or Chart views, along with Zoom-IN and Zoom-out features.
xCALLY overview Video Screencast
Interested in a quote or more information? Do not hesitate to contact us!