xCALLY Digium case History
XCALLY: GLOBAL CALL CENTER SOLUTION Using the new xCALLY TRUNK interface, they can now set up new SIP Trunk and PSTN live connectivity routing with a pure web configuration in just a few steps. This makes the managerial and operational conversion from one solution to xCALLY much more affordable than before. “By using the Digium Gateway API, we had full integration between our Asterisk Contact Center solution, and the E1/T1 Digium SIP media gateway,” Diego Gosmar states, “Before that, it took many hours to make a full standard PSTN configuration in order to release the solution. Now it...
read moreCall center software
xCALLY is the solution for your Customer Care and Contact Center. Fully Asterisk™ integrated, the most famous Open Source Call Routing Engine, xCALLY has been developed to offer a powerful CTI Phone bar, along with Inbound Multi-Campaigns, Outbound and Blended configurations, to build the best scalable and reliable call center software. xCALLY is a full Multi-Channel solution, that means it provides your customer care the interations using standard PSTN, or VoIP calls, Advanced Web Calls, Web Chats and more… using the pop-up integration with powerful external CRM or Ticketing Systems...
read moreIVR Design for Asterisk
Efficiency and Effectiveness are definetely the priority for xCALLY. Design and Debug using powerful tools are a milestone in the ITIL Service Validation process, along with the Continual Service Improvement. XCally is a contact center suite for Asterisk™, designed to be high scalable and robust. Furthermore, it is fully integrated with a complete visual IDE to design and debug your IVR (Interactive Voice Responder) auto-attendants, or complex Data Base and Web Service driven call routing. The xCally Telephone Bar are connected with Asterisk™ thorugh a powerful Session Middleware Engine,...
read moreCall Center Reports
XCALLY includes the advanced reporting web interface, in order to evaluate your Contact Center performance, according to the pre-defined SLR (Service Level Request), SLA (Service Level Agreement) and OLA (Operational Level Agreement). According to the ITIL model, the Service Level Management, is a key process for proactive, reactive Service Design and Continual Service Improvement. XCALLY Reports has been designed to support your SLA mangers, supervisors and team leaders, with a powerful and effective interface, providing Real Time and Off Line call center analytics and contact center...
read moreJScripty: the call center script manager
JScripty provides a poweful Drag and Drop web interface to design your call center scripts. It turns to be easy to create new call center scripts to provide a full assisted procedure to your agents. They will be able to play dynamic scripts to manage all the call center interviews. Furthermore, using xCALLY, you will be able to integrate the call center telephone bar for Asterisk, with JScripty, so your agents will automatically be presented with the JScripty pop-up to follow the interview scripts, easily and straight forward. JScripty is not just about call center interview scripts, design...
read moreGUI
xCALLY Contact Center Suite is easy to use and powerful to offer high level performances. SIMPLE: three elements to manage you customer care 1. XPB: XCALLY PHONE BAR: the SIP Voice over IP CTI phone bar (available as a Desktop Application or Mobile App) 2. WEB MANAGER GUI: Web based configuration interface to manage your Inbound, Oubound and Blended services. 3. WEB REPORTS: Real Time and Off Line Report interface (available through the Web Browser and now even in our Mobile Business Intelligence Suite) POWERFUL: 3rd party API integration Furthermore, XCALLY is fully open to third part...
read more