xCALLY Digium case History
XCALLY: GLOBAL CALL CENTER SOLUTION Using the new xCALLY TRUNK interface, they can now set up new SIP Trunk and PSTN live connectivity routing with a pure web configuration in just a few steps. This makes the managerial and operational conversion from one solution to xCALLY much more affordable than before. “By using the Digium Gateway API, we had full integration between our Asterisk Contact Center solution, and the E1/T1 Digium SIP media gateway,” Diego Gosmar states, “Before that, it took many hours to make a full standard PSTN configuration in order to release the solution. Now it...
read morexCALLY native Asterisk messaging and Windows 8 ready CTI phone bar
Upcoming great news today for the new xCALLY 2.x releases. The Asterisk 11 – xCALLY integration has been totally accomplished, providing new key benefits to your customer care. In particular, xCALLY provides now a full Chat channel and Presence management tool, to the contact center agents. Furthermore, the XCALLY CTI phone bar has been successfully deployed on several new Windows 8 desktop agent positions. Finally, the Real Time analytics monitor has been improved, providing new reporting tools and metrics. Stay tuned and please… Do not hesitate to contact us for any...
read morexCALLY and Digium Gateways
xCALLY starts using the new Digium VoIP Gateways for E1/T1 call center lines XCALLY provides a full Contact center software solution, with enhanced CTI phone bar and web GUI for supervisors and analytics. The product is designed to be compatible with current 1.8.X and 11.X releases, and future Asterisk releases: not a single line of the Asterisk source code has been modified, so to be scalable and compatible with current and future Asterisk releases. In order to provide PSTN lines connectivity, XCALLY can use any standard SIP Gateways. For E1/T1 connections we have just started to test the...
read moreThe Application paradigm for CTI
“Why xCALLY provides a phone bar CTI client to be installed on your Desktop?“ Today, some of the Customer Care tools are struggling to offer a complete Web solution, integrating the Voice over IP phone client inside your browser. Also XCALLY can provide a simple web phone, however the concept behind XCALLY is beyond the pure Web concept. We have build a Desktop Application for the contact center agent, so to provide a key benefit: using XCALLY together with all the other applications you want to launch and use on your computer! The XCALLY phone bar has been designed so to be...
read moreReal Time Panel
XCALLY development is going fast, coming up with further features on the Analytics web interface, both on the Offline reports and the enhanced XCALLY Real Time Panel. In particular the new GRID Reporting panel has been improved with a lot of new agent status for monitoring and supervisor management. One of the new remarkable features is the monitoring of the WAIT status: the real time queue box automatically changes to the yellow color as soon as a new call in waiting status occurs. The field label indicates: T: Agents on live call status in the queue W: Calls waiting in the queue OP:...
read morexCALLY – Zendesk Lotus go Live!
We are proud to announce the new full integration between XCALLY, the Contact Center for Asterisk and ZENDESK, the cloud Ticketing management system for your customer care. Detailed description of the integration with the new Lotus version is available...
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